Please Note: The person placing the online catering order is responsible for checking that all details, including the date, time, delivery address and onsite contact information, are correct before completing the order.
Order Cancellations & Refunds
We understand that plans can change unexpectedly. If you need to cancel your catering order, please contact our team directly to arrange a refund or reschedule your order for another date.
A full refund is available only when the cancellation is submitted in writing and confirmed by our team at least 7 days before the scheduled order date.
Refunds may take time to appear in your account, depending on your bank or credit card provider. Please allow up to 5 business days after receiving confirmation from us. If your refund has not arrived after this period, please contact our team.
Rescheduling Your Order
If you would like to move your catering order to another date, please provide us with at least 7 days’ written notice.
Changing Your Order
If you need to make changes to an existing catering order, please contact us at least 24 hours before your delivery date. Our team will do their best to accommodate your requested changes.
Please be aware that some changes may involve additional charges. Any extra costs for added items or adjustments must be paid in full before your catering order is delivered.
Processing
All catering orders must be placed online through the Pellegrini’s Italian website. Full payment is required when placing your order.
